At Alchemy Capital, we are committed to handling complaints in a timely and an effective manner. If you have any concerns or wish to register a complaint, request you to follow the below process:
Step 1 - If you are not satisfied with the response received from the Relationship team, you may escalate your concern by marking a mail to complaints@alchemycapital.com. Please ensure you quote the Account number and names of account holders while reaching out to us.
Step 2 - If the resolution provided at Step 1 does not meet your expectation, you may approach SEBI’s grievance system - SCORES i.e. SEBI Complaints Redressal System and lodge your grievances at https://scores.gov.in/scores/Welcome.html or you may download the SEBI SCORES app on mobile from Apple Store and Play Store.
For any queries/feedback or assistance, you may also contact their toll-free helpline service number (1800 266 7575 or 1800 22 7575) which is available all days from 9:00 a.m. to 6:00 p.m. (excluding declared holidays).